Rethinking Customer Experience Franchising
Doug Flaig, CEO of Stratus Building Solutions, has authored a compelling piece for Forbes Business Council titled “Redefining Customer Experience for Franchise Leaders.” In this timely article, Flaig breaks down how franchisors can elevate their customer experience by embracing personalization—without sacrificing consistency. With Stratus operating across nearly 100 territories, Flaig has firsthand insight into the […]
